.sp {
  --sp-card: rgb(var(--color-voon-card));
  --sp-sunk: rgb(var(--color-neutral-900) / 0.75);
  --sp-line: rgb(255 255 255 / 0.06);
  --sp-line-strong: rgb(255 255 255 / 0.12);
  --sp-text: rgb(255 255 255 / 0.92);
  --sp-muted: rgb(255 255 255 / 0.55);
  --sp-accent: rgb(var(--color-indigo-500));
  --sp-accent-soft: rgb(var(--color-indigo-500) / 0.14);
  --sp-green: 52 211 153;
  --sp-amber: 251 191 36;
  --sp-red: 248 113 113;
  --sp-gray: 161 161 170;
  color: var(--sp-text);
}

.sp *, .sp *::before, .sp *::after { box-sizing: border-box; }

.sp-hero {
  position: relative;
  overflow: hidden;
  border-radius: 1.25rem;
  border: 1px solid var(--sp-line);
  background:
    radial-gradient(120% 140% at 0% 0%, rgb(var(--color-indigo-500) / 0.22), transparent 55%),
    radial-gradient(90% 120% at 100% 100%, rgb(var(--color-indigo-700) / 0.25), transparent 60%),
    var(--sp-card);
  padding: 2rem;
  display: grid;
  gap: 1.5rem;
}

.sp-hero h1 { margin: 0; font-size: 2rem; line-height: 1.15; font-weight: 700; color: #fff; }
.sp-hero p { margin: 0; color: var(--sp-muted); max-width: 46rem; line-height: 1.6; }
.sp-hero-tips { display: grid; gap: 0.75rem; grid-template-columns: repeat(auto-fit, minmax(14rem, 1fr)); }
.sp-tip {
  display: flex; gap: 0.75rem; align-items: flex-start;
  padding: 0.9rem 1rem; border-radius: 0.9rem;
  background: rgb(0 0 0 / 0.18); border: 1px solid var(--sp-line);
  font-size: 0.875rem; color: var(--sp-muted); line-height: 1.5;
}
.sp-tip i { color: var(--sp-accent); margin-top: 0.15rem; }
.sp-tip strong { color: var(--sp-text); font-weight: 600; }

.sp-layout { display: grid; gap: 1.5rem; margin-top: 1.5rem; }
@media (min-width: 1024px) {
  .sp-layout--split { grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); align-items: start; }
  .sp-layout--ticket { grid-template-columns: minmax(0, 7fr) minmax(0, 3fr); align-items: start; }
}

.sp-card {
  border-radius: 1rem; border: 1px solid var(--sp-line);
  background: var(--sp-card); padding: 1.5rem;
}
.sp-card + .sp-card { margin-top: 1.5rem; }
.sp-card-title {
  display: flex; align-items: center; justify-content: space-between; gap: 1rem;
  margin: 0 0 1.25rem; font-size: 1.05rem; font-weight: 600; color: #fff;
}
.sp-card-title small { font-size: 0.8rem; font-weight: 500; color: var(--sp-muted); }

.sp-types { display: grid; gap: 0.75rem; grid-template-columns: repeat(auto-fill, minmax(11rem, 1fr)); }
.sp-type { position: relative; display: block; cursor: pointer; }
.sp-type input { position: absolute; opacity: 0; pointer-events: none; }
.sp-type-body {
  display: flex; flex-direction: column; gap: 0.35rem; height: 100%;
  padding: 0.9rem 1rem; border-radius: 0.9rem;
  border: 1px solid var(--sp-line); background: var(--sp-sunk);
  transition: border-color .15s ease, background-color .15s ease, transform .15s ease;
}
.sp-type:hover .sp-type-body { border-color: var(--sp-line-strong); transform: translateY(-1px); }
.sp-type input:checked + .sp-type-body { border-color: var(--sp-accent); background: var(--sp-accent-soft); }
.sp-type input:focus-visible + .sp-type-body { outline: 2px solid var(--sp-accent); outline-offset: 2px; }
.sp-type-emoji { font-size: 1.4rem; line-height: 1; }
.sp-type-label { font-weight: 600; font-size: 0.92rem; color: #fff; }
.sp-type-desc { font-size: 0.78rem; color: var(--sp-muted); line-height: 1.4; }

.sp-fields { display: grid; gap: 1rem; margin-top: 1.5rem; }
.sp-field { display: grid; gap: 0.4rem; }
.sp-field label { font-size: 0.85rem; font-weight: 600; color: var(--sp-text); }
.sp-field label span { color: var(--sp-muted); font-weight: 500; }
.sp-input {
  width: 100%; border-radius: 0.75rem; border: 1px solid var(--sp-line);
  background: var(--sp-sunk); color: #fff; padding: 0.75rem 1rem;
  font: inherit; font-size: 0.92rem; line-height: 1.5;
  transition: border-color .15s ease;
}
.sp-input::placeholder { color: rgb(255 255 255 / 0.35); }
.sp-input:focus { outline: none; border-color: var(--sp-accent); }
select.sp-input { appearance: none; background-image: linear-gradient(45deg, transparent 50%, rgb(255 255 255 / .6) 50%), linear-gradient(135deg, rgb(255 255 255 / .6) 50%, transparent 50%); background-position: calc(100% - 1.15rem) 55%, calc(100% - 0.8rem) 55%; background-size: 0.35rem 0.35rem; background-repeat: no-repeat; padding-right: 2.25rem; }
select.sp-input option { background: rgb(var(--color-voon-800)); color: #fff; }
textarea.sp-input { resize: vertical; min-height: 7rem; }
#sp-live-list { transition: opacity .15s ease; }
#sp-live-list.is-loading { opacity: 0.45; pointer-events: none; }
.sp-select { position: relative; }
.sp-select-native { position: absolute; inset: 0; opacity: 0; pointer-events: none; }
.sp-select-btn {
  width: 100%; height: 100%; display: flex; align-items: center; justify-content: space-between; gap: 0.75rem;
  border-radius: 0.75rem; border: 1px solid var(--sp-line); background: var(--sp-sunk); color: #fff;
  padding: 0.75rem 1rem; font: inherit; font-size: 0.92rem; line-height: 1.5; cursor: pointer; text-align: left;
  transition: border-color .15s ease, background-color .15s ease;
}
.sp-select-btn:hover { border-color: var(--sp-line-strong); }
.sp-select-btn:focus-visible, .sp-select.is-open .sp-select-btn { outline: none; border-color: var(--sp-accent); }
.sp-select-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-select-chevron { font-size: 0.7rem; color: var(--sp-muted); transition: transform .15s ease; }
.sp-select.is-open .sp-select-chevron { transform: rotate(180deg); color: #fff; }
.sp-select-menu {
  position: absolute; z-index: 30; top: calc(100% + 0.4rem); left: 0; right: 0; min-width: 13rem;
  display: grid; gap: 0.15rem; padding: 0.35rem; border-radius: 0.85rem;
  background: rgb(var(--color-voon-800)); border: 1px solid var(--sp-line-strong);
}
.sp-select-menu[hidden] { display: none; }
.sp-select-item {
  display: flex; align-items: center; justify-content: space-between; gap: 0.75rem; width: 100%;
  padding: 0.55rem 0.7rem; border-radius: 0.6rem; border: 0; background: transparent; color: rgb(255 255 255 / 0.8);
  font: inherit; font-size: 0.88rem; text-align: left; cursor: pointer; transition: background-color .12s ease, color .12s ease;
}
.sp-select-item:hover, .sp-select-item:focus-visible { outline: none; background: rgb(255 255 255 / 0.06); color: #fff; }
.sp-select-item.is-selected { background: var(--sp-accent-soft); color: #fff; }
.sp-select-check { font-size: 0.7rem; color: var(--sp-accent); opacity: 0; }
.sp-select-item.is-selected .sp-select-check { opacity: 1; }
.sp-hint { font-size: 0.78rem; color: var(--sp-muted); }
.sp-grid-2 { display: grid; gap: 1rem; }
@media (min-width: 640px) { .sp-grid-2 { grid-template-columns: 1fr 1fr; } }

.sp-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 0.5rem;
  border: 0; border-radius: 0.75rem; padding: 0.7rem 1.25rem;
  font: inherit; font-size: 0.875rem; font-weight: 600; cursor: pointer;
  background: var(--sp-accent); color: #fff; text-decoration: none;
  transition: filter .15s ease, background-color .15s ease;
}
.sp-btn:hover { filter: brightness(1.1); color: #fff; }
.sp-btn:disabled { opacity: .5; cursor: not-allowed; }
.sp-btn--ghost { background: rgb(255 255 255 / 0.06); color: var(--sp-text); }
.sp-btn--ghost:hover { background: rgb(255 255 255 / 0.1); }
.sp-btn--danger { background: rgb(var(--sp-red) / 0.15); color: rgb(var(--sp-red)); }
.sp-btn--danger:hover { background: rgb(var(--sp-red) / 0.25); color: rgb(var(--sp-red)); }
.sp-btn--success { background: rgb(var(--sp-green) / 0.15); color: rgb(var(--sp-green)); }
.sp-btn--success:hover { background: rgb(var(--sp-green) / 0.25); color: rgb(var(--sp-green)); }
.sp-actions { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 0.75rem; margin-top: 1.25rem; }

.sp-badge {
  display: inline-flex; align-items: center; gap: 0.35rem;
  border-radius: 999px; padding: 0.2rem 0.65rem;
  font-size: 0.72rem; font-weight: 700; letter-spacing: .02em; text-transform: uppercase; white-space: nowrap;
}
.sp-badge::before { content: ""; width: 0.4rem; height: 0.4rem; border-radius: 999px; background: currentColor; }
.sp-badge--open { color: rgb(var(--sp-green)); background: rgb(var(--sp-green) / 0.12); }
.sp-badge--closed { color: rgb(var(--sp-gray)); background: rgb(var(--sp-gray) / 0.12); }
.sp-badge--deleted { color: rgb(var(--sp-red)); background: rgb(var(--sp-red) / 0.12); }
.sp-badge--staff { color: rgb(var(--color-indigo-300)); background: rgb(var(--color-indigo-500) / 0.18); }
.sp-badge--staff::before { display: none; }

.sp-list { display: grid; gap: 0.6rem; }
.sp-row {
  display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center; gap: 0.9rem;
  padding: 0.85rem 1rem; border-radius: 0.9rem; text-decoration: none; color: inherit;
  background: var(--sp-sunk); border: 1px solid var(--sp-line);
  transition: border-color .15s ease, transform .15s ease;
}
.sp-row:hover { border-color: var(--sp-line-strong); transform: translateY(-1px); color: inherit; }
.sp-row-icon {
  width: 2.5rem; height: 2.5rem; border-radius: 0.75rem; display: grid; place-items: center;
  background: rgb(255 255 255 / 0.05); font-size: 1.15rem; overflow: hidden;
}
.sp-row-icon img { width: 100%; height: 100%; image-rendering: pixelated; }
.sp-row-main { min-width: 0; }
.sp-row-title { display: flex; align-items: center; gap: 0.5rem; font-weight: 600; font-size: 0.92rem; color: #fff; }
.sp-row-title span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-row-id { color: var(--sp-muted); font-weight: 600; flex-shrink: 0; }
.sp-row-meta { display: flex; flex-wrap: wrap; gap: 0.35rem 0.9rem; margin-top: 0.2rem; font-size: 0.78rem; color: var(--sp-muted); }
.sp-row-side { display: flex; flex-direction: column; align-items: flex-end; gap: 0.35rem; }
.sp-dot {
  display: inline-flex; align-items: center; gap: 0.35rem; font-size: 0.72rem; font-weight: 600; color: rgb(var(--sp-amber));
}
.sp-dot::before { content: ""; width: 0.5rem; height: 0.5rem; border-radius: 999px; background: currentColor; box-shadow: 0 0 0 3px rgb(var(--sp-amber) / 0.2); }
.sp-empty { padding: 2rem 1rem; text-align: center; color: var(--sp-muted); font-size: 0.9rem; }
.sp-empty i { display: block; font-size: 1.75rem; margin-bottom: 0.75rem; color: rgb(255 255 255 / 0.25); }

.sp-filters { display: grid; gap: 0.75rem; margin-bottom: 1.25rem; }
@media (min-width: 768px) { .sp-filters { grid-template-columns: minmax(0, 1fr) 12rem auto; } }
.sp-tabs { display: flex; flex-wrap: wrap; gap: 0.4rem; margin-bottom: 1rem; }
.sp-tab {
  padding: 0.45rem 0.9rem; border-radius: 999px; font-size: 0.82rem; font-weight: 600;
  color: var(--sp-muted); background: rgb(255 255 255 / 0.04); text-decoration: none;
}
.sp-tab:hover { color: #fff; }
.sp-tab.is-active { color: #fff; background: var(--sp-accent); }
.sp-tab em { font-style: normal; opacity: .7; margin-left: 0.25rem; }
.sp-pager { display: flex; justify-content: space-between; gap: 0.75rem; margin-top: 1rem; }

.sp-notice {
  display: flex; gap: 0.75rem; align-items: flex-start;
  padding: 1rem 1.1rem; border-radius: 0.9rem; font-size: 0.875rem; line-height: 1.55;
  background: var(--sp-accent-soft); border: 1px solid rgb(var(--color-indigo-500) / 0.3);
}
.sp-notice i { margin-top: 0.2rem; color: var(--sp-accent); }
.sp-notice--closed { background: rgb(var(--sp-gray) / 0.1); border-color: rgb(var(--sp-gray) / 0.25); }
.sp-notice--closed i { color: rgb(var(--sp-gray)); }
.sp-notice--deleted { background: rgb(var(--sp-red) / 0.1); border-color: rgb(var(--sp-red) / 0.25); }
.sp-notice--deleted i { color: rgb(var(--sp-red)); }
.sp-notice a { color: #fff; text-decoration: underline; }
.sp-notice ul { margin: 0.5rem 0 0; padding-left: 1.1rem; }
.sp-notice[hidden] { display: none; }
.sp-notice--error { background: rgb(var(--sp-red) / 0.1); border-color: rgb(var(--sp-red) / 0.3); color: rgb(255 255 255 / 0.9); }
.sp-notice--error i { color: rgb(var(--sp-red)); }
#sp-live-error { margin-bottom: 1rem; }

.sp-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 1rem; margin: 0.5rem 0 1.25rem; }
.sp-head h1 { display: flex; align-items: center; gap: 0.75rem; margin: 0; font-size: 1.6rem; font-weight: 700; color: #fff; line-height: 1.25; word-break: break-word; }
.sp-head h1 small { color: var(--sp-muted); font-weight: 600; }
.sp-chips { display: flex; flex-wrap: wrap; gap: 0.5rem; margin-top: 0.6rem; }
.sp-chip {
  display: inline-flex; align-items: center; gap: 0.4rem; padding: 0.3rem 0.7rem; border-radius: 999px;
  background: rgb(255 255 255 / 0.05); border: 1px solid var(--sp-line); font-size: 0.78rem; color: var(--sp-muted);
}

.sp-thread { display: grid; gap: 1.1rem; }
.sp-msg { display: flex; gap: 0.75rem; align-items: flex-start; max-width: 100%; }
.sp-msg--mine { flex-direction: row-reverse; }
.sp-avatar { width: 2.5rem; height: 2.5rem; border-radius: 0.7rem; flex-shrink: 0; image-rendering: pixelated; background: rgb(255 255 255 / .05); }
.sp-bubble {
  min-width: 0; max-width: min(42rem, calc(100% - 3.25rem));
  padding: 0.75rem 1rem; border-radius: 0.25rem 1rem 1rem 1rem;
  background: var(--sp-sunk); border: 1px solid var(--sp-line);
}
.sp-msg--mine .sp-bubble { border-radius: 1rem 0.25rem 1rem 1rem; background: rgb(var(--color-indigo-500) / 0.1); border-color: rgb(var(--color-indigo-500) / 0.2); }
.sp-msg--staff .sp-bubble { background: rgb(var(--color-indigo-500) / 0.18); border-color: rgb(var(--color-indigo-500) / 0.35); }
.sp-msg--opening .sp-bubble { max-width: 100%; width: 100%; }
.sp-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 0.35rem 0.6rem; margin-bottom: 0.35rem; font-size: 0.78rem; color: var(--sp-muted); }
.sp-msg--mine .sp-meta { justify-content: flex-end; }
.sp-name { font-weight: 700; font-size: 0.875rem; color: #fff; }
.sp-source { display: inline-flex; align-items: center; gap: 0.3rem; }
.sp-source .fa-discord { color: #8b9cff; }
.sp-body { font-size: 0.92rem; line-height: 1.6; color: var(--sp-text); overflow-wrap: anywhere; }
.sp-body a { color: rgb(var(--color-indigo-300)); text-decoration: underline; }
.sp-body code { padding: 0.1rem 0.35rem; border-radius: 0.35rem; background: rgb(0 0 0 / 0.35); font-size: 0.85em; }
.sp-files { display: flex; flex-wrap: wrap; gap: 0.4rem; margin-top: 0.6rem; }
.sp-file {
  display: inline-flex; align-items: center; gap: 0.4rem; max-width: 100%;
  padding: 0.3rem 0.65rem; border-radius: 0.6rem; font-size: 0.78rem;
  background: rgb(0 0 0 / 0.25); color: var(--sp-text); text-decoration: none;
}
.sp-file span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-file em { font-style: normal; color: var(--sp-muted); flex-shrink: 0; }
.sp-file:hover { background: rgb(0 0 0 / 0.4); color: #fff; }
.sp-file--expiring i { color: rgb(var(--sp-amber)); }
.sp-file--expiring em:last-child { color: rgb(var(--sp-amber)); }
.sp-media { display: flex; flex-wrap: wrap; gap: 0.5rem; margin-top: 0.6rem; }
.sp-media-item {
  display: block; overflow: hidden; border-radius: 0.75rem;
  border: 1px solid var(--sp-line); background: rgb(0 0 0 / 0.25);
  max-width: 100%; transition: border-color .15s ease;
}
a.sp-media-item:hover { border-color: var(--sp-line-strong); }
.sp-media-item img { display: block; max-width: min(18rem, 100%); max-height: 14rem; width: auto; height: auto; object-fit: cover; }
.sp-media-item--video { width: min(24rem, 100%); }
.sp-media-item video { display: block; width: 100%; max-height: 18rem; background: #000; }
.sp-msg--mine .sp-media, .sp-msg--mine .sp-files { justify-content: flex-end; }
.sp-divider { display: flex; align-items: center; gap: 0.75rem; color: var(--sp-muted); font-size: 0.75rem; text-transform: uppercase; letter-spacing: .06em; }
.sp-divider::before, .sp-divider::after { content: ""; flex: 1; height: 1px; background: var(--sp-line); }

.sp-reply { margin-top: 1.5rem; }
.sp-reply-box { display: flex; gap: 0.75rem; align-items: flex-start; }
.sp-reply-box textarea { flex: 1; min-width: 0; }
.sp-reply-field { position: relative; flex: 1; min-width: 0; display: flex; }
.sp-reply-field textarea { padding-bottom: 1.75rem; }
.sp-count { position: absolute; right: 0.85rem; bottom: 0.6rem; font-size: 0.72rem; color: var(--sp-muted); pointer-events: none; }
.sp-actions--end { justify-content: flex-end; }
.sp-steps { margin: 0; padding-left: 1.1rem; list-style: disc; display: grid; gap: 0.25rem; }
.sp-steps li::marker { color: var(--sp-muted); }
.sp-reply .sp-attach { margin-top: 0.9rem; padding-left: 3.25rem; }
.sp-reply-error { margin-top: 1rem; }
.sp-reply.is-sending .sp-attach, .sp-reply.is-sending textarea { opacity: .65; }

.sp-attach { position: static; display: grid; gap: 0.6rem; }
.sp-attach-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem 0.9rem; }
.sp-attach-input { font-size: 0.82rem; color: var(--sp-muted); max-width: 100%; }
.sp-attach-input.is-enhanced { position: absolute; width: 1px; height: 1px; opacity: 0; overflow: hidden; pointer-events: none; }
.sp-attach-button { padding: 0.5rem 0.9rem; font-size: 0.82rem; }
.sp-attach-button[hidden] { display: none; }
.sp-attach-list { display: flex; flex-wrap: wrap; gap: 0.5rem; }
.sp-attach-list:empty { display: none; }
.sp-attach-item {
  display: flex; align-items: center; gap: 0.6rem; max-width: 100%; min-width: 0;
  padding: 0.4rem; border-radius: 0.75rem;
  background: var(--sp-sunk); border: 1px solid var(--sp-line);
}
.sp-attach-thumb, .sp-attach-icon {
  width: 2.75rem; height: 2.75rem; border-radius: 0.55rem; flex-shrink: 0; object-fit: cover;
  background: rgb(255 255 255 / 0.05);
}
.sp-attach-icon { display: grid; place-items: center; color: var(--sp-accent); font-size: 1.1rem; }
.sp-attach-text { display: grid; min-width: 0; max-width: 11rem; font-size: 0.8rem; line-height: 1.35; }
.sp-attach-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--sp-text); font-weight: 600; }
.sp-attach-text em { font-style: normal; color: var(--sp-muted); }
.sp-attach-remove {
  display: grid; place-items: center; width: 1.75rem; height: 1.75rem; flex-shrink: 0;
  border: 0; border-radius: 0.5rem; cursor: pointer;
  background: rgb(255 255 255 / 0.05); color: var(--sp-muted); transition: background-color .15s ease, color .15s ease;
}
.sp-attach-remove:hover { background: rgb(var(--sp-red) / 0.18); color: rgb(var(--sp-red)); }
.sp-attach-error { font-size: 0.8rem; color: rgb(var(--sp-red)); }
.sp-attach-drop {
  position: absolute; inset: 0; z-index: 5; display: none;
  align-items: center; justify-content: center; gap: 0.6rem;
  border-radius: 1rem; border: 2px dashed var(--sp-accent);
  background: rgb(var(--color-indigo-500) / 0.16); color: #fff; font-weight: 600; font-size: 0.95rem;
  pointer-events: none;
}
.sp-attach-drop i { font-size: 1.3rem; color: var(--sp-accent); }
form.sp-dropping { position: relative; }
form.sp-dropping .sp-attach-drop { display: flex; }

.sp-details { display: grid; gap: 1rem; font-size: 0.875rem; }
.sp-details dt { color: var(--sp-muted); font-size: 0.75rem; text-transform: uppercase; letter-spacing: .05em; font-weight: 600; margin-bottom: 0.2rem; }
.sp-details dd { margin: 0; color: var(--sp-text); overflow-wrap: anywhere; line-height: 1.5; }
.sp-details dd a { color: rgb(var(--color-indigo-300)); }

.sp-cta { display: flex; flex-wrap: wrap; gap: 0.75rem; align-items: center; }

@media (max-width: 639px) {
  .sp-hero { padding: 1.4rem; }
  .sp-hero h1 { font-size: 1.6rem; }
  .sp-card { padding: 1.1rem; }
  .sp-row { grid-template-columns: auto minmax(0, 1fr); }
  .sp-row-side { grid-column: 2; flex-direction: row; align-items: center; justify-content: flex-start; }
  .sp-head h1 { font-size: 1.3rem; }
  .sp-reply .sp-attach { padding-left: 0; }
  .sp-attach-text { max-width: 8rem; }
}

.sp-badge--inactive { color: rgb(var(--sp-amber)); background: rgb(var(--sp-amber) / 0.12); }
.sp-badge--accepted { color: rgb(var(--sp-green)); background: rgb(var(--sp-green) / 0.12); }
.sp-badge--declined { color: rgb(var(--sp-red)); background: rgb(var(--sp-red) / 0.12); }
.sp-chip--small { padding: 0.15rem 0.55rem; font-size: 0.7rem; }
.sp-chip--server { color: var(--sp-server); border-color: color-mix(in srgb, var(--sp-server) 45%, transparent); background: color-mix(in srgb, var(--sp-server) 12%, transparent); }
.sp-unread {
  display: inline-flex; align-items: center; padding: 0.15rem 0.55rem; border-radius: 999px;
  background: var(--sp-accent); color: #fff; font-size: 0.72rem; font-weight: 600;
}
.sp-row-wait { color: rgb(var(--sp-amber)); }
.sp-head-actions { display: flex; flex-wrap: wrap; gap: 0.5rem; }
.sp-notice--accepted { background: rgb(var(--sp-green) / 0.1); border-color: rgb(var(--sp-green) / 0.25); }
.sp-notice--accepted i { color: rgb(var(--sp-green)); }
.sp-notice--declined { background: rgb(var(--sp-red) / 0.1); border-color: rgb(var(--sp-red) / 0.25); }
.sp-notice--declined i { color: rgb(var(--sp-red)); }
.sp-notice strong + * { margin-left: 0.25rem; }

.sp-group + .sp-group { margin-top: 1.5rem; }
.sp-group-title {
  display: flex; align-items: center; justify-content: space-between; gap: 0.75rem;
  margin-bottom: 0.6rem; font-size: 0.8rem; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--sp-muted);
}
.sp-group-title em { font-style: normal; padding: 0.1rem 0.5rem; border-radius: 999px; background: rgb(255 255 255 / 0.06); }

.sp-canned { display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem 0.75rem; margin-bottom: 0.9rem; }
.sp-canned label { display: inline-flex; align-items: center; gap: 0.4rem; font-size: 0.82rem; font-weight: 600; color: var(--sp-text); }
.sp-canned label i { color: var(--sp-accent); }
.sp-canned select { flex: 1; min-width: 12rem; }
.sp-canned-list { display: grid; gap: 0.5rem; margin: 1rem 0 1.25rem; }
.sp-canned-item { border-radius: 0.75rem; border: 1px solid var(--sp-line); background: var(--sp-sunk); padding: 0.6rem 0.9rem; }
.sp-canned-item summary { cursor: pointer; font-size: 0.875rem; font-weight: 600; color: #fff; }
.sp-canned-item .sp-fields { margin-top: 0.75rem; }
.sp-canned-item > form:last-child { margin-top: 0.5rem; }

.sp-faq {
  display: grid; gap: 0.5rem; margin-top: 0.4rem; padding: 0.75rem 0.9rem; border-radius: 0.75rem;
  border: 1px solid rgb(var(--color-indigo-500) / 0.3); background: var(--sp-accent-soft); font-size: 0.82rem;
}
.sp-faq[hidden] { display: none; }
.sp-faq-title { display: flex; align-items: center; gap: 0.45rem; color: var(--sp-text); font-weight: 600; }
.sp-faq-title i { color: rgb(var(--sp-amber)); }
.sp-faq-list { display: grid; gap: 0.3rem; }
.sp-faq-list a { color: rgb(var(--color-indigo-300)); text-decoration: underline; }
.sp-faq-list a:hover { color: #fff; }

.sp-badge--new { color: rgb(var(--color-indigo-300)); background: rgb(var(--color-indigo-500) / 0.18); }
.sp-badge--needs-response { color: rgb(var(--sp-amber)); background: rgb(var(--sp-amber) / 0.12); }
.sp-badge--on-hold { color: rgb(var(--sp-gray)); background: rgb(var(--sp-gray) / 0.14); }
.sp-badge--awaiting-customer { color: rgb(var(--sp-green)); background: rgb(var(--sp-green) / 0.12); }
.sp-stage + .sp-stage { margin-top: 2rem; }
.sp-stage-title { display: flex; align-items: center; gap: 0.6rem; margin-bottom: 0.9rem; }
.sp-stage-title em { font-style: normal; font-size: 0.78rem; font-weight: 600; color: var(--sp-muted); }
.sp-hold-form { display: flex; flex-wrap: wrap; gap: 0.5rem; }
.sp-hold-reason { width: 15rem; max-width: 100%; padding: 0.6rem 0.9rem; font-size: 0.82rem; }
.sp-notice--hold { background: rgb(var(--sp-gray) / 0.1); border-color: rgb(var(--sp-gray) / 0.25); }
.sp-notice--hold i { color: rgb(var(--sp-gray)); }
.sp-notice--hold .sp-hint { display: block; margin-top: 0.25rem; }
.sp-hold-replied { display: block; margin-top: 0.25rem; color: rgb(var(--sp-amber)); }
.sp-notice--waiting { background: rgb(var(--sp-green) / 0.08); border-color: rgb(var(--sp-green) / 0.25); }
.sp-notice--waiting i { color: rgb(var(--sp-green)); }

.sp-faq-meta { font-style: normal; font-size: 0.75rem; color: var(--sp-muted); text-decoration: none; display: inline-block; }
.sp-row--static:hover { transform: none; }
.sp-row--static .sp-row-title { text-decoration: none; }
.sp-row--static .sp-row-title:hover span:last-child { text-decoration: underline; }
.sp-row--static .sp-row-meta a { color: var(--sp-muted); text-decoration: none; }
.sp-row--static .sp-row-meta a:hover { color: #fff; }
.sp-badge--status { color: color-mix(in srgb, var(--sp-status) 80%, #fff); background: color-mix(in srgb, var(--sp-status) 14%, transparent); }
.sp-score { font-size: 0.82rem; font-weight: 700; color: var(--sp-text); font-variant-numeric: tabular-nums; }
.sp-menu { position: relative; }
.sp-menu > summary { list-style: none; cursor: pointer; user-select: none; }
.sp-menu > summary::-webkit-details-marker { display: none; }
.sp-menu > summary i { font-size: 0.6rem; margin-left: 0.15rem; }
.sp-menu-pop {
  position: absolute; z-index: 40; top: calc(100% + 0.4rem); right: 0; width: min(22rem, 85vw);
  display: grid; gap: 0.75rem; padding: 0.85rem; border-radius: 0.9rem;
  background: rgb(var(--color-voon-800)); border: 1px solid var(--sp-line-strong);
}
.sp-menu-section { display: grid; gap: 0.5rem; }
.sp-menu-section + .sp-menu-section { padding-top: 0.75rem; border-top: 1px solid var(--sp-line); }
.sp-menu-section .sp-input { padding: 0.55rem 0.8rem; font-size: 0.82rem; }
.sp-menu-section .sp-btn { padding: 0.55rem 0.9rem; font-size: 0.8rem; }
.sp-menu-pills { display: flex; flex-wrap: wrap; gap: 0.35rem; }
.sp-pill {
  border: 1px solid color-mix(in srgb, var(--sp-status) 40%, transparent); border-radius: 999px; padding: 0.3rem 0.65rem;
  background: color-mix(in srgb, var(--sp-status) 10%, transparent); color: color-mix(in srgb, var(--sp-status) 75%, #fff);
  font: inherit; font-size: 0.75rem; font-weight: 600; cursor: pointer;
}
.sp-pill:hover { background: color-mix(in srgb, var(--sp-status) 22%, transparent); }
.sp-pill.is-current { outline: 2px solid var(--sp-status); outline-offset: 1px; }
.sp-menu-row { display: grid; grid-template-columns: 6rem minmax(0, 1fr); gap: 0.5rem; }
@media (max-width: 639px) { .sp-menu-pop { right: auto; left: 0; } }